Support
Create and manage your support tickets
No tickets
Create a new ticket to get help from our team
Create and manage your support tickets. The TF2Royal support team runs around the clock, and a ticket is the fastest route to a person who can act on your account.
When to open a ticket
Use a ticket for anything touching items or balance — a trade that never arrived, a cancelled withdrawal, a refund request, a wager requirement question, or a suspected scam. A ticket keeps a record on your account, which chat does not, so the trade IDs stay attached to your case.
What to include
- The trade offer ID or the game ID, if there is one.
- Roughly when it happened, and what you expected to happen instead.
- The item name, if a specific item is involved.
Timing matters
If a technical problem stopped an item being delivered, open a ticket within 12 hours. After that, recovery cannot be guaranteed. A missed withdrawal offer can be resent from the refund button on your profile without a ticket at all.
What support will never ask for
Nobody from TF2Royal will ever ask for your Steam password or your authenticator codes, and staff will never ask you to send items to a personal account. Every genuine trade comes from a bot listed on your withdrawal screen.
